By Liv Larsson
How to use the principles of Nonviolent Communication in a professional setting.
Nowadays people expect to be treated well when they go to the dentist, the supermarket, or when connecting with IT support. If they are not, they might turn elsewhere next time. Being professional and staying human might be the biggest competitive advantage of our time.
This book clarifies how you can be professional and human at the same time — in fact, the author claims it is only when you are truly human that you can be professional. It gives you communication tools for many different situations and ideas on how to deal with "difficult people" or challenging dilemmas, with plenty of useful ideas that can be implemented directly into any workplace or organisation.
25 USD