At the moment there ist he possiblity to buy my books at considerably lower prices.
They will be available as long as we have books in stock to 50% and needs to be bought through our website - and webshop -
following this link https://w86863.shop.textalk.se/en/



Nowadays people expect to be treated well when they go to the dentist, the supermarket or when they are connecting with IT-support. If they are not, they might turn to someone else the next time they need that service or product. Being professional and staying human might be the biggest competitive advantage of our time. It is said that the cost of attracting a new customer is six times the cost of keeping an old one. This book clarifies how you can be professional and human at the same time. Actually, the author claims that it is only when you are truly human that you can be professional. This book gives you communication tools for many different kinds of situations and ideas on how to deal with ”difficult people” or challenging dilemmas. There are plenty of useful ideas that can be implemented directly into any workplace or organizational setting.